Data Engineer - Data and Analytics Business Insights team

• Intelligent Email Management:
• Cooperation with Data Science team to productionize the ML models identifying different types of emails which help advisors prioritize responding to important client emails, resulting in faster response times within SLA and improved client experience.
• Build the microservices including Kafka Java application and web API service to stream the incoming emails in real-time

Operations Manager - IT Advanced - Data and Analytics Business Insights team

• Automated Reporting:
• Established Business Intelligence reporting that can be automated using Tableau, Kibana or other reporting tools
• Defined, communicated and enforced reporting and analytics standards and policies
• Collected the data of team work effort from current systems (e.g. Elasticsearch cluster, JIRA, MIS, and Planveiw)
• Using Python and PowerShell to call JIRA REST APIs, experience extracting, transforming, and loading data, as well as automate data consumption from various means such as stored procedures in spreadsheets to Tableau dashboards
• Using version control technologies or tools (e.g. Github, JIRA, Confluence) to continuous integration/delivery best-practices
• Created executive-level dashboards and visualizations for senior leadership
• Delivered fully integrated, clear, concise and timely reports and presentations identifying trends, issues and opportunities
• Product Management/Engagement:
• Collaborated with DNA Data Services/Products management team, Data Squad teams, Data architecture team, and engagement team to build the product marketing materials
• Provided the insights of enterprise-wide projects using SQL to pull the data from MIS system and Planview; consolidate the view to make data visible and knowable
• Collaborated with DNA PMO to maintain the project/program related artefacts
• Collaborated with DNA Planning team to provide the resource plan across all Data Services/Products; timely maintain the information from financial systems (e.g. MIS and Planview)
• Assisted teams to set up the agile environment and introduce the management tools/methods

Jr. Project Manager and Program Support - Data and Analytics Business Insights team

• Automated Reporting:
• Established Business Intelligence reporting that can be automated using Tableau, Kibana or other reporting tools
• Created executive-level dashboards and visualizations for senior leadership; the reports were created by different views which could fit the varied audience and meet widely needs
• Using PowerShell to call JIRA REST APIs, experience extracting, transforming, and loading data, as well as automate data consumption from various means such as stored procedures in spreadsheets to Tableau dashboards
• Using version control technologies or tools (e.g. Github, JIRA, Confluence) to continuous integration/delivery best-practices
• Provided the benefits of reusability and scalability of the reports potentially create value for the team management
• Product Management/Engagement:
• Collaborated with DNA Data Services/Products management team, Data Squad teams, Data architecture team, and engagement team to build the product marketing materials
• Supported project managers and scrum masters to maintain project related artefacts and monitor resource timesheet submission
• Provided the insights of enterprise-wide projects using SQL to pull the data from MIS system and Planview; consolidate the view to make data visible and knowable
• Assisted teams to set up the agile environment and introduce the management tools/methods

Project Control Officer, Fall 2018 Co-op - Data and Analytics Business Insights team

• Supported Project Managers & Scrum Masters to maintain project related artefacts
• Streamlined the processes of resource allocation, project closures, and work intakes
• Helped PMs monitor resource timesheet submission and project status updates
• Communicated with around 20 PMs to ensure the up-to-date project information, helped PMs understand the use of new version tools, and cleaned-up the inactive projects
• Designed and maintained the HTML based documentation for Program Directors to update their program status report
• Worked with the developer to create the business process diagram of internal tools to associate the understanding between stakeholders
• Communicated between the business unit and sponsor to proceed the project initiatives

Ruby on Rails Developer

• Programmed (back-end and front-end) Taiwanese largest beauty and cosmetics portal site
• Worked as a part of an agile team
• Analyzed, designed and developed a Content Management System (CMS) including the user interface to streamline the relevant department’s workflow
• Saving 90% time-spent per case by the simplified CMS
• Conducted stakeholders meetings and workshops to elicit the requirements
• Managed project effectively and efficiently by excelled communication skills and time management, accomplished the project a week ahead of the schedule
• Enhanced team management by building documentation and guideline for the workflow

Online Products：UrCosme (PC version)UrCosme (mobile version)

Teaching Assistant of Ruby on Rails Course

• Assisted the lecturer to clarify in ambiguity and programming problems for college students
• Researched the most suitable approach for non-technical background students to learn the concept of programming
• Identified the gap between students’ understanding and the instruction to make the courses more effective
• Elicited the student requirements by conducting interviews and designing questionnaire
• Stimulated students engagement and collaborative learning to gain the clarity of Ruby on Rails

Instructional Designer

• Researched and conducted group sessions to develop e-Learning courses as per requirements from stakeholders
• Designed and lectured employee training courses to strengthen the theoretical and practical knowledge of education
• Integrated knowledge applying to the real-world with excelled communication skills to guide clients to discover the value of optimizing traditional and e-learning curriculums
• Verified stakeholders have a proper understanding and can demonstrate the innovative concepts of e-Learning
• Implemented Game-Based Learning approaches during the workshops to enhance stakeholders’ engagement
• Built/maintained good customer relationships by managing customer profiles and documenting their development of e-Learning environment
• Analyzed and evaluated the solution implementation by conducting interviews and surveys

Instructor of Mathematics

• Utilized different teaching approaches to communicate mathematics knowledge to adapt to the varied age of learners including from grade 1 to grade 12
• Stimulated students engagement and collaborative learning to gain the clarity of Math
• Won the best instructor of the year award of the school branch in 2013

Instructor of Mathematics

• Utilized different teaching approaches to communicate Mathematical Olympiad knowledge to adapt to the varied age of learners including from grade 1 to grade 9
• Designed and developed learning games to enhance students’ understanding of Math
• Conducted group sessions to coach entry-level instructors to improve teaching skills and meet students’ needs
• Managed every student’s profile to track the learning processes
• Conducted phone interviews to collect feedback from students’ guardian